Terms and Conditions of Sale

Last updated: August 29, 2026

These General Terms and Conditions of Sale govern reservations and stays at Villa Marcelle, located at 59 La Vieille Botte, 76430 Saint-Aubin-Routot, in Normandy.

Any reservation implies the unreserved acceptance of these General Terms and Conditions of Sale by the person making the reservation, hereinafter referred to as “the Customer.”

1. Lessor's Identity

Villa Marcelle is available for rent through:

Name or business name: DERO Joint Ownership
Legal form: Joint Ownership
Address: Saint Aubin Routot
Email address: hello@villamarcelle.com
Phone: +33 7 68 11 49 32
Publisher: Claire Dero

Hereinafter referred to as “the Lessor.”

2. Description of the Accommodations

Villa Marcelle is a family home available for short-term rentals, located in the heart of a four-hectare wooded park.

It has eight bedrooms and can accommodate up to 18 people, including children, unless the Landlord has given prior written consent.

The photographs, descriptions, amenities, and information presented on the website are intended to provide the Customer with an understanding of the Villa’s key features. They are provided with the greatest possible accuracy.

However, there may be slight variations, particularly with regard to the decor, the arrangement of certain pieces of furniture, or the outdoor amenities, provided that these do not constitute a substantial change to the accommodations.

3. Capacity

The reservation is made for the number of people specified at the time of booking.

Under no circumstances may the total number of occupants exceed the maximum capacity of 18 people, unless prior written authorization has been obtained from the Lessor.

Children and infants are included in the room capacity. Two travel cribs and one high chair can be provided, subject to availability and upon prior request.

The Rental Company may deny access to the Villa or terminate the stay if the number of guests exceeds the number specified at the time of booking or the maximum authorized capacity. In such cases, no refund may be claimed.

4. Reservation

Reservations can be made on the Villa Marcelle website or directly with the property owner.

It becomes final after:

• the transmission of the information necessary to make the reservation;
• acceptance of these General Terms and Conditions of Sale;
• payment of the amount requested at the time of reservation;
• the Lessor's written confirmation.

The person making the reservation must be at least 18 years old and have the legal capacity to enter into the contract.

She is responsible for ensuring that all participants in the trip comply with these terms and conditions.

5. Price

Prices are listed in euros, including all taxes, unless otherwise noted.

The applicable rate is the one provided to the Customer at the time of booking. It depends, in particular, on the dates selected, the length of stay, the number of guests, and any additional services requested.

The price includes the services specifically listed in the reservation confirmation.

Unless otherwise specified, the following are not included:

• any applicable tourist tax;
• the additional services requested by the Client;
• costs related to damage or special cleaning;
• any service not explicitly listed in the reservation confirmation.

The Rental Company reserves the right to change its rates at any time. These changes do not apply to reservations that have already been confirmed.

6. Payment Terms

The payment terms and schedule are provided to the Customer before the reservation is confirmed.

For your information, the payment may include:

• a 50% down payment at the time of booking;
• Payment of the balance must be made no later than 7 days before the start of the stay.

For reservations made less than 30 days before the arrival date, full payment may be required at the time of booking.

Payments may be made using the payment methods offered on the website or specified by the Lessor.

If payment is not received by the specified deadline, the Lessor may cancel the reservation after notifying the Customer.

7. Security Deposit

A security deposit of 1,500 euros may be required before arrival or upon check-in.

It is intended to cover, in particular:

• damage to the house, furniture, equipment, or grounds;
• the disappearance of items or equipment;
• repair costs;
• exceptional cleaning costs;
• failure to comply with the terms of occupancy;
• the loss or failure to return the keys.

The security deposit does not constitute a limit on liability. If the amount of the damages exceeds the amount of the security deposit, the Customer must pay the difference upon presentation of the corresponding supporting documents.

Provided that no damage or irregularities are found, the security deposit will be released or refunded within a maximum of [number] days following departure.

8. Cancellation Terms for the Customer

The Guest may cancel free of charge up to 3 months before the scheduled arrival date.

To be eligible for a refund, the cancellation request must be submitted in writing, via email, before this deadline expires.

In the event of a cancellation made less than seven days before arrival, the amounts paid shall be retained by the Lessor, and no refund may be demanded, unless there is an exceptional commercial agreement or a mandatory legal provision applies.

In the event of a no-show, late arrival, early departure, or interruption of the stay at the Guest’s initiative, no refund or credit will be issued for unused nights or services.

The Customer is advised to purchase trip cancellation insurance that covers, among other things, illness, accidents, family emergencies, transportation issues, and any other event that could prevent the trip from taking place.

9. Changing a Reservation

Any request to change the dates, the length of stay, or the number of guests must be submitted to the Landlord in writing.

This offer is subject to availability at the Villa and may result in a change in the rate.

A change is final only after written confirmation from the Lessor. If the requested change cannot be accepted, the cancellation terms set forth in Article 8 remain applicable.

10. Cancellation by the Lessor

If the Lessor is forced to cancel the stay before the Guest’s arrival, the Lessor shall notify the Guest as soon as possible and refund any amounts paid.

No additional compensation may be claimed if the cancellation results from a force majeure event, an external event that prevents the event from being held under normal safety conditions, or an administrative decision.

The Lessor may, to the extent possible, propose new dates for the stay. The Customer remains free to accept this rescheduling or to request a refund of the amounts paid.

11. No Right of Withdrawal

In accordance with Article L. 221-28 of the Consumer Code, the 14-day right of withdrawal does not apply to lodging services provided on a specific date or during a specific period.

The reservation therefore becomes final in accordance with the cancellation policy set forth in these General Terms and Conditions of Sale.

12. Arrival and Departure

Unless otherwise agreed in writing:

• Arrival is scheduled to begin at 2:00 p.m.;
• Departure must take place no later than 11:00 a.m.

The details regarding arrival and key pickup are provided to the Guest prior to the stay.

A few days before arrival, a WhatsApp group may be created to share necessary practical information and facilitate communication during the stay.

Any early arrival or late departure must be agreed upon in advance. Additional fees may apply.

Upon departure, the Guest agrees to return the Villa in good condition, to follow the check-out instructions provided, and to return the keys as agreed.

13. Property Inspection and Inventory

Any defect, damage, or missing item noted upon arrival must be reported to the Lessor within 24 hours of entering the premises. Otherwise, the Villa and its furnishings will be deemed to have been delivered in good condition.

The Guest must immediately report any incident or damage that occurs during the stay, even if the Guest considers it to be minor.

14. Household linens

Bedding is provided for your stay, unless otherwise specified prior to booking.

To make it easier to prepare the house, some duvet covers may be placed on the beds without having been put on the duvets. The Guest may then be asked to put them on.

Bath towels are not provided. Please verify this information before arrival.

The linens provided must not be used outside the villa or to clean shoes, makeup, floors, or any other equipment.

15. Use of the Villa

The Customer agrees to use the premises peacefully and in accordance with their intended purpose.

In particular, he commits to:

• respect the house, the furniture, the equipment, and the outdoor areas;
• respect the neighborhood and keep noise to a minimum;
• Do not move furniture permanently without authorization;
• No smoking inside the villa;
• Do not use candles, fireworks, smoke bombs, or any equipment that poses a fire hazard;
• Follow the safety and equipment usage instructions;
• Do not engage in any illegal activity on the property;
• Do not transfer or sublet the reservation to a third party.

Parties, gatherings, receptions, weddings, film shoots, professional photo shoots, and events involving guests from outside the property are prohibited without the Lessor’s prior written authorization.

Special rates and terms may apply to events, seminars, and business use.

16. Respect for the Neighborhood

Villa Marcelle is a family home located in a natural setting that must be preserved.

The Guest and the occupants agree to refrain from any behavior that might disturb the peace of the neighborhood, particularly in the evening and at night.

Amplified music outdoors and excessive noise are prohibited.

In the event of a complaint, law enforcement intervention, or repeated failure to comply with the rules, the Rental Company may terminate the stay without a refund.

17. Children and Supervision

Children remain at all times under the responsibility and supervision of the adults accompanying them.

Please exercise extra caution in the park, near stairs, windows, equipment, trees, and any natural areas or bodies of water.

The Lessor shall not be held liable for any accident resulting from a failure to supervise or from improper use of the premises and equipment.

18. Animals

Pets are allowed only upon request and with the Lessor's prior written consent.

The Customer must specify the number, size, and type of animals involved.

Pets must remain under their owner’s supervision and must not cause any nuisance, mess, or damage. The Guest must pick up after their pets, including in the park.

An additional fee or security deposit may be required.

The presence of an undeclared pet may result in additional charges or the early termination of your stay, without a refund.

19. Housekeeping

A final cleaningis included when you make your reservation.

Even when a cleaning fee is included, the Customer must:

• leave the dishes clean and put away;
• remove personal food items from the refrigerator;
• dispose of waste at the designated locations;
• leave the rooms in reasonable condition;
• put the furniture back in its place;
• Follow the pre-departure instructions.

An additional cleaning fee may be charged if the villa is left in an unusually dirty condition or requires cleaning beyond the usual between-stay cleaning routine.

20. Damage and the Customer's Liability

The Guest is responsible for any damage caused by himself or herself, other occupants, guests, or animals in his or her care.

He agrees to cover the cost of repairing or replacing any damaged or missing property.

The Guest must promptly notify the Landlord of any accident, incident, breakdown, or damage that occurs during the stay.

He must not attempt to perform any major repairs himself without the Lessor’s authorization.

21. Liability of the Lessor

The Lessor agrees to provide the Customer with accommodations that conform to the description and are suitable for normal occupancy.

However, it shall not be held liable:

• temporary interruptions in water, electricity, heating, telephone service, or Internet access beyond its control;
• weather disturbances;
• nuisances or outdoor construction work over which he has no control;
• damage resulting from misuse of the equipment;
• loss, theft, or damage to personal belongings;
• accidents resulting from failure to follow safety instructions;
• the occasional presence of insects or animals due to the property’s rural and natural surroundings.

Guests are advised not to leave valuables unattended and to ensure they have adequate insurance coverage.

22. Internet Access and Remote Work

Wi-Fi access is available to guests.

The Customer acknowledges that connection speed and stability may vary depending on the network and the number of users. The Lessor does not guarantee a level of service compatible with all business activities.

The Customer agrees to use the Internet connection in compliance with French law and not to view, download, or distribute illegal content.

There are several areas in the villa where you can work, including the large table in the dining room and the desks in some of the bedrooms.

23. Force Majeure

Neither party shall be held liable for failure to perform its obligations when such failure results from a force majeure event as defined by French law and case law.

Depending on the circumstances, these may include, among other things: natural disasters, fires, floods, storms, epidemics, administrative decisions, conflicts, general strikes, major network outages, or any unforeseeable, unavoidable event beyond the control of the parties.

The parties will endeavor to reach an amicable resolution, including postponing the trip or, where applicable, refunding the services that could not be provided.

24. Personal Data

The information collected during the reservation is necessary for managing the reservation, processing the payment, preparing for the stay, and ensuring the Lessor complies with its legal obligations.

This information is handled in accordance with the privacy policy available on the Villa Marcelle website.

The Customer has the rights provided for under applicable data protection regulations. Any requests may be sent to: [email address].

25. Complaints

Any complaint regarding a reservation or stay must be submitted in writing to the Lessor as soon as possible at the following address:

Email address: hello@villamarcelle.com

The Guest is asked to report any problems during their stay so that the Rental Company can address them promptly.

The parties will endeavor to resolve any dispute amicably.

26. Governing Law and Dispute Resolution

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the parties shall first seek an amicable resolution.

In the absence of an amicable agreement or mediation, the dispute may be brought before the competent court in accordance with applicable legal provisions. When acting as a consumer, the Customer is entitled to the protective rules regarding territorial jurisdiction provided for by law.

27. Acceptance of the General Terms and Conditions of Sale

Confirmation of the reservation implies that the Customer:

• acknowledges that he/she has read the description of the Villa and the services offered;
• accepts these General Terms and Conditions of Sale;
• undertakes to ensure that all occupants comply with them;
• acknowledges that the reservation constitutes a contractual commitment.

These terms and conditions are available at any time on the Villa Marcelle website. The applicable version is the one in effect as of the date the reservation is confirmed.